Captain’s Catch Privacy Policy

Last updated: [12 March 2026]

At Captain’s Catch, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website https://captains-catch.co.uk, use our contact form, place a takeaway or dine-in order, or contact us.

We are the data controller for the personal data we process. Our contact details are: Captain’s Catch 3 Ladeside Road, Port Elphinstone, Inverurie AB51 3UT Email: info@captains-catch.co.uk Phone: 01467 460296

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What personal data we collect We may collect:

• name, phone number, email address (when you submit our contact form, make an enquiry, or place an order)
• order or enquiry details: items requested, preferences, special requests (for example allergies if you mention them), collection or delivery info if provided
• technical data: IP address, browser type, device information, pages visited (collected automatically via cookies or analytics tools)
• any messages, emails or feedback you send us

We do not collect sensitive personal data unless you voluntarily provide it (for example dietary requirements in a message), and we only use it to fulfil your request.

2. How we collect your personal data We collect data directly from you when you:

• submit the contact form on our website
• place a takeaway or dine-in order (in person, by phone, or via any future online features)
• email, call or message us directly

We also automatically collect limited technical data when you browse our website.

3. How we use your personal data We use your data for these purposes:

• to respond to your enquiries and process your orders
• to communicate with you about your enquiry or order (for example sending confirmations or updates)
• to improve our website and services (for example understanding how visitors use our site, often anonymised)
• to comply with legal obligations (for example food safety records, accounting and tax purposes)
• to prevent fraud or security issues

We only use your data for the purposes it was collected for and we do not send marketing emails unless you specifically opt in.

4. Who we share your data with We share your personal data only when necessary with:

• service providers (for example website hosting company, email service providers)
• payment processors (if online payments are added in future – they handle card details securely; we do not store full card information)
• authorities if required by law (for example for food hygiene inspections or fraud prevention)

We do not sell your personal data to third parties. Any third parties we work with are required to protect your data in line with UK law.

5. International data transfers If any of our service providers are located outside the UK (for example cloud services based in the US), we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.
6. How long we keep your data We keep your personal data only for as long as necessary:

• enquiries and orders: up to 1 year (or longer if required for legal or accounting reasons)
• communication records: up to 2 years
• website technical logs or cookies: up to 2 years (or as configured in cookie settings)

We securely delete or anonymise data when it is no longer needed.

7. Your rights under UK GDPR You have the following rights:

• right to access your personal data
• right to correct inaccurate data
• right to erasure (in certain circumstances)
• right to restrict processing
• right to object to processing
• right to data portability

To exercise any of these rights, please email us at info@captains-catch.co.uk. We will usually respond within one month. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies Our website may use cookies to help improve your experience (for example for site functionality and basic analytics). You can manage or disable cookies through your browser settings. We plan to add a cookie notice if website features expand.
9. Security We take reasonable technical and organisational measures to protect your personal data, including secure hosting and access controls. However, no method of transmission over the internet is completely secure.
10. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
11. Contact us If you have any questions about this Privacy Policy or how we handle your data, please contact: Email: info@captains-catch.co.uk Post: Captain’s Catch, 3 Ladeside Road, Port Elphinstone, Inverurie AB51 3UT